1. Who this policy covers

Four groups of people have information in our systems. (1) Contractors who buy campaigns — our actual customers. (2) Homeowners who receive a postcard. You never signed up for anything; your address was selected by geography, and we explain below exactly how. (3) Homeowners who respond by calling the number or scanning the code on a postcard. (4) The homeowner whose completed job started a campaign — a contractor enters that job's street address so we can mail the surrounding neighborhood, and that street may be referenced on the postcard.

2. Where postcard addresses come from

This is the question most people arrive here to ask. We license residential address data from a third-party address-data provider. We request addresses by geography only — a latitude, a longitude, and a radius around a completed job. We never search for a person, and we never ask the provider who lives anywhere. We do not buy, receive, or store the names of residents: occupant information is discarded at the point our system ingests the data, before anything is saved. What we store for each address is the street address, city, state, ZIP, its map coordinates, how far it sits from the job site, and the delivery status of the piece we mailed.

3. How to stop receiving our mail

Email barrett@triggerradius.com or call (463) 218-2991 with the street address and ZIP code, and we will add it to our do-not-mail list. That list is checked every time we build a mailing list, it applies across every contractor who uses us — not just the one whose postcard you received — and if a campaign for your area has been built but has not yet gone to the printer, we remove your address from that campaign too. Once pieces are with the printer they cannot be recalled, so you may still receive one already in transit.

4. What contractors give us

When a contractor creates an account we receive their name, email address, and business details through our authentication provider, along with a business phone number used to forward tracking calls. Payment is handled entirely by our payment processor — we never receive or store full card numbers. Our records keep only the card brand and last four digits so a statement can identify a transaction.

5. What we collect when you call or scan

Each campaign has its own tracking phone number and its own QR code, which is how a contractor can tell that a call came from their postcard. If you call that number we record the phone number you called from, along with the time and length of the call, and the call is connected to the contractor's real business line. If you scan the code we record the time of the scan and the type of browser used. If you fill in the contact form we record what you type — typically your name, phone number, and a short message — and pass it to that contractor so they can get back to you. We do not store IP addresses anywhere in our systems.

6. Text messages to contractors

If you hold an account with us, you can choose to receive short text messages about your own campaigns. There are three kinds: a campaign update when your postcards go to the printer and again when the postal service reports them delivered; a missed-call alert when someone rings your campaign's tracking number and nobody answers; and, if a suspended account is reactivated, one message telling you texts are back on. Consent is opt-in and the box is never pre-ticked. Agreeing to receive text messages is not a condition of buying a campaign or of using Trigger Radius — if you do not opt in, every one of those events still reaches you in your dashboard. We store the mobile number you give for this purpose, the exact wording you agreed to, and the time you agreed, and we keep that consent record for four years before deleting it automatically. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, or HELP for help. Mobile opt-in information and consent are not shared with third parties for marketing purposes. We do not text homeowners. Nothing in our system can send a text message to an address on a postcard mailing list. Full details are on our SMS Terms page: triggerradius.com/legal/sms-terms

Read the full SMS Terms

7. Who else handles this information

We use outside providers to run the service, and each receives only what it needs. Naming them: Clerk — contractor accounts and sign-in. Holds your name, email address, and sign-in credentials. Convex — the cloud database and backend that stores our records: campaigns, mailing addresses, calls, scans, leads, and billing history. Stripe — payments and billing. Stripe handles checkout; we never receive or store full card numbers, only the card brand and last four digits. Lob — printing and mailing. Receives the mailing addresses for a campaign and the postcard artwork. Twilio — tracking phone numbers, call forwarding, and the text messages described above. Receives the number that called, the number it called, and the content of any text we send you. Melissa — residential address data. Receives a latitude, a longitude and a radius, and returns addresses. We never send it a name. Resend — transactional email, such as receipts and campaign updates. Receives your email address and the message. Google Maps — mapping. Your browser loads the map directly from Google to place a job address and draw the delivery map. Sentry — error monitoring. When something breaks, a diagnostic report about the error and the page it happened on is sent so we can fix it. Cal.com — scheduling. If you book a call with us, it receives the name, email address and time you enter on the booking page. We do not sell personal information, and we do not license or pass it on for anyone else's marketing.

8. How long we keep things

We are being straightforward rather than aspirational here: we currently retain records indefinitely, and we have no automated deletion. Closing a contractor account deactivates it rather than erasing its history, because campaign and payment records are the basis of our own books. If you want information about you removed, contact us using the details below and we will tell you honestly what we can and cannot remove and why.

9. Children

This service is sold to businesses and is not directed to children. We do not knowingly collect information from anyone under 13.